Amy Ward

Amy Ward

Junior Clerk
Membership Status: Team Member


General Information

Amy is the newest member of the clerking team having joined Clerksroom in 2015 and completed her traineeship in January 2017.  Amy has come from a career in Recruitment Account Management and the clerking team has benefited from her experience in her previous roles.  With a background in Business Development , Amy enjoys building relationships with colleagues and customers and always aims to provide excellent customer service .

Skills include:

• Attention to detail
• A team worker
• Telephone Skills
• Numerical Skills
• Communication  
• Computer literate
• Positive problem solver     
• Works well under pressure  
• A cool head

The key aim of a junior clerk is to take responsibility for answering incoming calls and enquiries promptly,  providing a customer focussed first point of contact to Clerksroom members and our Clients . other responsibilites include the accurate collection and recording of data and entering information onto our case management system . Amy also allocates Infant Approvals and Small Claims Hearings nationally and as she gains more experience hopes to develop her role within the team  .

In addition to her role in the Clerking Team , Amy enjoys her unoffical role of ' Social Organsier ' which includes organsing Staff Parties and Team Building Days.  Amy also organises our team Charity events , including fun runs , collections for the homeless and our monthly themed team lunches in aid of  St Margarets Hospice and Great Ormand Street Childrens Hospital .

DDI: 01823 704075


"Pleasure to speak to you when I called...may I mention in passing you have a very nice telephone manner and clearly have excellent people skills." - Public Access client





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