Mrs Mandy Lenton

Mrs Mandy Lenton

MA Cantab Prestbury, Cheshire
Membership Status: Mediator

Results and Memberships

Total Mediations Undertaken: 160 Thumbs-up Rating: 👍 87% Member Level: Elite Mediator Member Type: Non-exclusive Member

Mandy is a Member of:

Profile

General Information

Mandy is an experienced mediator with a busy practice. Highly regarded by leading barristers and solicitors, mediation participants frequently remark on her energy, authority and intellect . 

Mandy brings her drive, energy and commitment to mediating a broad range of disputes. She is equally at home helping FTSE 100 companies embroiled in high profile disputes to fashion highly effective commercial solutions, as she is working with individuals and small businesses in crisis.

Using the flexibility that mediation offers to design an effective process that works for all participants is part of the new normal. Mandy enjoys getting the best out of a range of online tools (such as Zoom, Teams, Skype, FaceTime and Whatsapp) and is adept at helping those who need to upskill in order to feel comfortable working in this way to take a full and active part in the mediation. Whilst face to face mediations will still be very much available when rules allow, Mandy has welcomed online and hybrid opportunities into her mediation toolkit.

Before becoming a full-time mediator, Mandy was Head of Real Estate Litigation at Clifford Chance. As a solicitor, Mandy had a wide-ranging commercial practice. She advised clients in the board room faced with business-critical disputes, supported financial institutions through the choppy waters following the collapse of Lehman, worked with property developers seeking to maximise asset value, landlords managing their portfolios and company directors struggling with the solvency of their company.

Mandy is a lead member of the CEDR Training Faculty, training mediators and mediation representatives in the UK and internationally. She is also a member of “Chambers”, CEDR’s selection of highly experienced mediators with proven excellence in providing mediation, training and consultancy services to clients. Mandy became one of the first CMC Fellows, recognising her extensive experience and reputation within the sector. CMC Fellow status is reserved for those individuals who are leaders in the field, awarded for their outstanding contribution to the development of the profession.

CPD:  Mandy is a thought leader in the mediation field and as such completes tens of hours of mediation focussed professional development activities every year, often working along-side CEDR faculty and CEDR chambers teams.

Expertise


• Real estate and commercial property
• Insurance
• Business disputes
• Insolvency
• Partnership agreements
• Joint ventures
• Board disputes and difficult conversations
• Construction and engineering
• Finance and banking
• Local authority and government sector
• Outsourcing and procurement
• Conveyancing and residential property
• Easements, rights of way and trespass
• Boundary disputes and ransom strips
• Party walls
• Rights of light
• Proprietary estoppel
• Neighbour disputes and nuisance
• Landlord and Tenant
• Breach of Contract
• Funeral Conciliation
• Disputes between consumers and businesses
• Disputes with Agents
• Professional negligence
• Mortgages
• Guarantees and indemnities
• Special Educational Needs Tribunals
• Appeals against decisions by Local Authority regarding Special Educational Needs

Style

Mandy engages with people in crisis enabling them to stop focusing on conflict, and to start focusing on a positive future.  She is particularly skilled at helping the parties to see the wood, and not the trees.

Highly numerate, Mandy confidently crunches figures and has a real ability to present them at just the right level, whether it to be to CFOs of FTSE companies or to lay clients unaccustomed to working with numbers.

Mandy invests her considerable energy into each and every appointment. She clearly loves mediating. She quickly builds a strong rapport with parties, solicitors, barristers and experts alike.

Often instructed on highly emotive disputes, Mandy works with empathy and kindness to help people find a solution that they can all live with.

 

What people say about Mandy

“Mandy has excellent intellectual skills.”

“Mandy approaches everything she does with drive energy and commitment. She is intelligent and creative in her thinking…”

“She has great authority and presence with clients and other professionals.”

“Clients are attracted by her ability to tune in quickly to the commercial drivers for them in a situation...”

Selected mediation feedback

"It was a pleasure working with you yesterday. As you would imagine I have taken part in many mediations. I can honestly say, you are the one of the best mediators I have worked with. I will circulate your details across Chambers later today and add you to our (very short) list of recommended mediators." Barrister for land agent

"I would highly recommend Mandy Lenton as a mediator. She is a brilliant communicator and excellent at gauging the client's needs and desires which is paramount in reaching a settlement." Hannah Bennett, Bennett Griffin LLP

"Now that this matter has been settled, [we] wanted to thank you very much for all your help on the day and your extreme professionalism in dealing with both parties. Although we had ten hours in their offices we came to a satisfactory conclusion and we really would like to thank you very much for your input and momentum to the day ....  We are so glad that you were a leading influence on this matter being resolved. I am sure you will not mind if I pass your name to any other separate third parties who occasionally tell me their troubles and I will be sure to refer them to you in an effort to resolve whatever situation they are in." Party to mediation

"Mandy was most professional throughout the mediation which went on to 10pm! She was an honest broker and I have no doubt that it was in large part her skill and patience that produced a deal." Solicitor for the claimant in property dispute

"It was a pleasure speaking with you yesterday and fantastic that we were able to reach such a speedy resolution with the complaint with an outcome that suited both [us] and [them]. I do hope that any future cases that we work together on can achieve such an outcome. I look forward to ... working with you again." Corporate client in dispute with an emotional lay consumer

"I thought she was very good, very patient, and she managed to keep all the balls in the air and to set the mood well for negotiation to flow between the parties." Solicitor following mediation

"Mandy was excellent, her approach was no nonsense and lets get to work. She worked hard to secure a settlement which was acceptable to both parties in a limited amount of time." Camden Borough Council

"Mandy has great communication skills and understands everyone's point of view without losing her neutrality." Jane Rogers, Solicitor Osborne Clarke

"I have used an awful lot of mediators and participated in a lot of mediations. I have to say that Mandy was hugely impressive and I was very pleased. I will certainly be recommending Mandy Lenton again and will also make a point of recommending her to my peer group who are disputes partners at other major city firms." Philip Young, Solicitor Cooke, Young & Keidan

"A note to extend the Defendant team’s thanks for all the help and assistance that you provided yesterday to secure a satisfactory outcome to this long running piece of litigation.  You kept the momentum going and we feel confident that it was your experienced intervention that greatly assisted the process!" Extract from email from Solicitor

Corporate social responsability

At each stage of her life, Mandy has sought roles within the community that maximise her contribution in light of the skills that she has to offer at the time. Over the years these have included a chess club for homeless people, acting pro bono as advocate for parents of children with Austism attending Special Educational Needs Tribunal, sitting as a Magistrate, acting pro bono as a civil mediator in order to support community mediation in Wandsworth. In her spare time, Mandy is a Scout leader - enjoying the energy boost of working with a colony of young Scouts. Mandy is involved in the CMC's pilot scheme, acting as a mentor to recently certified mediators. 

Mandy is a signatory of the World Mediators Alliance on Climate Chance Green Pledge (for more information see https://womacc.org).

Commercial skills

Mandy understands the pressures on clients to make their business perform. As Head of Real Estate litigation at Clifford Chance, Mandy was responsible for budget, business development and marketing of a £3 million practice area, fee recovery, recruitment, training and development of the team. As Chair of the Board of a £1/3 million not for profit nursery school, Mandy guided the business safely through the Covid crisis.

History

History
  • Date

    Nature of dispute

    Outcome

  • Landlord and Tenant Disrepair
    Outcome: Did Not Settle
  • Lease Dispute
    Outcome: Settled
  • Property
    Outcome: Settled
  • Lease Dispute
    Outcome: Adjourned
  • Property Dispute
    Outcome: Settled
  • Property Dispute
    Outcome: Did Not Settle
  • Boundary
    Outcome: Settled
  • Property
    Outcome: Did Not Settle
  • Breach of Contract
    Outcome: Settled
  • Property
    Outcome: Adjourned
  • Shareholders/Directors Dispute
    Outcome: Settled After Date
  • Property
    Outcome: Did Not Settle
  • Property
    Outcome: Settled
  • Commercial
    Outcome: Settled
  • Property
    Outcome: Settled
  • Landlord/Tenant
    Outcome: Settled
  • Commercial
    Outcome: Did Not Settle
  • Boundary dispute
    Outcome: Settled
  • Insurance; finance
    Outcome: Settled
  • Property
    Outcome: Settled
  • Commercial
    Outcome: Did Not Settle
  • Property
    Outcome: Settled
  • Property ad trusts
    Outcome: Settled
  • Rights of Light
    Outcome: Settled
  • Boundary dispute
    Outcome: Adjourned
  • Defamation
    Outcome: Settled
  • Construction
    Outcome: Settled after date
  • Probate
    Outcome: Settled after date
  • Dilapidations
    Outcome: Settled
  • Landlord and tenant
    Outcome: Did Not Settle
  • Landlord and tenant
    Outcome: Settled
  • Property
    Outcome: Settled
  • Property and probate
    Outcome: Settled
  • Property
    Outcome: Settled
  • Commercial contract
    Outcome: Settled
  • Landlord and Tenant
    Outcome: Settled
  • Neighbour
    Outcome: Settled
  • Building Dispute
    Outcome: Settled
  • property
    Outcome: Did Not Settle
  • Property
    Outcome: Settled
  • Landlord/Tenant
    Outcome: Settled
  • Property
    Outcome: Did Not Settle
  • Local authority contracts
    Outcome: Settled
  • Property
    Outcome: Settled
  • Commercial contracts; IT
    Outcome: Settled
  • construction
    Outcome: Did Not Settle
  • Construction
    Outcome: Did Not Settle
  • Property and harrassment
    Outcome: Settled
  • Property
    Outcome: Settled
  • landlord and tenant
    Outcome: Settled
  • Property
    Outcome: Settled
  • Professional negligence
    Outcome: Settled
  • Commercial
    Outcome: Settled
  • Property
    Outcome: Settled
  • Property
    Outcome: Did Not Settle
  • Commercial
    Outcome: Settled
  • Partnership
    Outcome: Did Not Settle
  • Personal injury
    Outcome: Adjourned
  • Construction
    Outcome: Settled
  • Business breakdown, fraud, employment, property
    Outcome: Adjourned
  • professional indemnity
    Outcome: Partial Settlement
  • Family Trust
    Outcome: Did Not Settle
  • Property
    Outcome: Settled
  • Construction
    Outcome: Settled
  • Loan default
    Outcome: Did Not Settle
  • Property
    Outcome: Settled
  • Partnership dispute
    Outcome: Adjourned
  • Boundary
    Outcome: Did Not Settle
  • Professional negligence
    Outcome: Settled after date
  • Service Charge
    Outcome: Settled
  • Public law - leisure services management agreement
    Outcome: Adjourned
  • Business/consumer
    Outcome: Settled
  • Court of Protection - property
    Outcome: Settled
  • Family residential property
    Outcome: Did Not Settle
  • Boundary and harassment
    Outcome: Adjourned
  • Business/consumer dispute
    Outcome: Settled
  • Construction
    Outcome: Settled
  • Consumer to business (funeral sector)
    Outcome: Settled
  • Loans and property
    Outcome: Settled
  • Construction conciliation
    Outcome: Partial Settlement
  • Finance
    Outcome: Did Not Settle
  • Landlord and tenant
    Outcome: Settled
  • Construction conciliation
    Outcome: Settled
  • Landlord and Tenant
    Outcome: Settled after date
  • Rights of Light
    Outcome: Settled
  • Property
    Outcome: Did Not Settle
  • Contract/Property
    Outcome: Adjourned
  • Education, property, employment and partnership
    Outcome: Did Not Settle
  • Landlord and Tenant
    Outcome: Settled
  • Construction
    Outcome: Settled
  • Construction
    Outcome: Did Not Settle
  • Landlord and tenant
    Outcome: Settled
  • Boundary
    Outcome: Settled
  • Shareholder dispute
    Outcome: Did Not Settle
  • Probate
    Outcome: Settled
  • Insurance and professional negligence
    Outcome: Settled
  • Property
    Outcome: Did Not Settle
  • Landlord and Tenant
    Outcome: Settled
  • Landlord and Tenant
    Outcome: Settled
  • Property
    Outcome: Did Not Settle
  • Property sale
    Outcome: Settled
  • Dilapidations
    Outcome: Settled
  • Boundary
    Outcome: Did Not Settle
  • Family property
    Outcome: Settled
  • Nuisance
    Outcome: Settled
  • Landlord and tenant
    Outcome: Settled
  • Construction
    Outcome: Did Not Settle
  • Landlord/Tenant
    Outcome: Settled
  • Professional Negligence
    Outcome: Settled
  • Housing
    Outcome: Did Not Settle
  • Real Estate
    Outcome: Settled after date
  • Insolvency
    Outcome: Settled
  • Land agent fee dispute
    Outcome: Settled
  • Property
    Outcome: Settled
  • Landlord and Tenant
    Outcome: Settled
  • Property
    Outcome: Settled
  • Charity - fiduciary duties
    Outcome: Settled
  • Commercial contract
    Outcome: Settled
  • Corporate dispute
    Outcome: Settled after date
  • Landlord and Tenant
    Outcome: Settled
  • Loan dispute
    Outcome: Settled after date
  • Professional fees dispute
    Outcome: Settled
  • Construction - Party Walls
    Outcome: Settled
  • Landlord and Tenant
    Outcome: Settled
  • Housing
    Outcome: Settled
  • Construction
    Outcome: Settled after date
  • Landlord and tenant
    Outcome: Settled
  • Property
    Outcome: Settled
  • Boundary dispute
    Outcome: Did Not Settle
  • co-habitation property dispute
    Outcome: Settled after date
  • Debt
    Outcome: Did Not Settle
  • Property
    Outcome: Did Not Settle
  • Land/ Property
    Outcome: Adjourned
  • Consumer/business dispute
    Outcome: Settled
  • Property
    Outcome: Settled
  • Construction
    Outcome: Did Not Settle
  • Property
    Outcome: Settled
  • Landlord and Tenant
    Outcome: Settled after date
  • Commercial loan dispute
    Outcome: Settled
  • Debt recovery
    Outcome: Did Not Settle
  • Commercial contract
    Outcome: Did Not Settle
  • Real estate
    Outcome: Settled after date
  • Landlord and Tenant
    Outcome: Settled
  • Building
    Outcome: Settled
  • Restrictive Covenant
    Outcome: Settled after date
  • Property and trusts
    Outcome: Did Not Settle
  • Property
    Outcome: Settled
  • Dispute between consumer and business
    Outcome: Settled
  • Real estate
    Outcome: Settled
  • Building
    Outcome: Did Not Settle
  • Landlord and Tenant
    Outcome: Did Not Settle
  • Landlord/Tenant
    Outcome: Settled
  • Building
    Outcome: Settled
  • Insolvency
    Outcome: Settled
  • Insolvency
    Outcome: Settled
  • Dispute between consumer and business
    Outcome: Settled
  • Consumer dispute
    Outcome: Settled
  • Property
    Outcome: Partial Settlement
  • Dispute between consumer and business
    Outcome: Settled
  • Dispute between consumer and business
    Outcome: Settled

Insurance

Insurance
  • Insurance Provider Towergate Professional Risks
  • Certificate Status Certificate on file
  • Expiry Date 3 April 2022
  • Level of Cover 5000000

CPD & Training

CPD & Training
  • Mediation Training Provider CEDR
  • Date Qualified as Mediator 6 December 2007
  • Training Certificate Download PDF

Approved Mediator

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  • Observations completed Checked
  • Annual CPD log Checked
  • Mediator status Checked
  • Specialist panels Checked
  • Geographical location Checked
  • Professional status Checked
  • League table position Checked

Approved Mediator - Clerksroom Mediator Database

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