Privacy statement

1. Introduction

Clerksroom takes data privacy seriously.

We will only use the information that we collect about you lawfully.

On various occasions, including through forms on our website, we invite or request you to submit your contact details and other information about yourself or your organisation, or to send us emails which will identify you.

We will not use your information for purposes that are not clear when you provide your details.

This statement explains how we may collect and process information about:

  • visitors to our website;
  • people who use our online services;
  • our current employees, members, associates and mediators;
  • job applicants and membership applicants;

We use cookies on our website and this is explained below.

2. Consent

By using and/or registering on this site or contacting us by email or through this site, you consent to the collection, use and transfer of your information under the terms of this privacy statement

We warrant that we will not disclose your information or personal details to any other third party without your approval other than is set out elsewhere in this privacy statement.

We will not send out unsolicited commercial e-mail unless you have given your prior consent.

3. Operational data

Individual members of Chambers are data controllers in their own right. They have a contractual arrangement with Clerksroom to act as their data processor.

Clerksroom is also a data controller and has contractual arrangements with a number of data processors, who in turn may use sub-processors.

Information is usually provided to us by the instructing party but may be obtained in other ways including online search, email, telephone, by completing an online form on our website, signing up to an event we are holding, and in person.

Most personal data is used as required for a case in which a member of Chambers is instructed.

Most case data is retained for a period designed to cover regulatory, legislative or insurance thresholds – and in recognition that Clerksroom is a small organisation with limited resources. The default retention period for personal data associated with a case is 7 years following the end of the case or the period required by the appropriate jurisdiction if longer.

We will share personal information where permitted or if required to do so by regulation or legislation.

We also collect information about staff, suppliers, clients and contractors.

4. Marketing data

We process personal data in order to provide appropriate information about seminars and events for existing and prospective clients.

We process personal data for the administration of Chambers including staff administration, dealing with suppliers and clients and other administrative tasks.

If you attend an event we will only share your personal information once we have obtained prior consent from you.

5. Security

Stephen Ward has overall responsibility for data protection and security. He can be contacted by email at ward@clerksroom.com, by telephone on 01823 247 247 or by post at Equity House, Blackbrook Park Ave, Taunton, TA1 2PX.

We store most of our data electronically in a high-security private Cloud, operated and located in the UK. Access to the data is protected by role-based security privileges and all logins have two-factor authentication.

Clerksroom has carefully selected 3rd party suppliers who have robust information security management systems certified to the ISO27001 security standard.

We have further information barriers available in cases of conflict or where members of Chambers appear on more than one side of a case.

6. Cookies

Cookies are small text files that are placed on your computer by websites you visit. Cookies help make our website work and provide information to us about how users interact with our site. We use this information to improve our website.

The cookies we use help to provide us with anonymised, aggregated technical information. This is principally so that we can make sure that the website is easy to navigate, identify the areas that are of particular interest to visitors and generally improve the site and our services. The information that we collect in this process will not identify you as an individual. We do not seek to identify individual visitors unless they volunteer their contact details through one of the forms on the site. In some circumstances our records will identify organisations visiting our site and we may use that information in managing our relationship with those organisations, for example, in considering how to develop the services that we offer them.

By using our website, you agree that we can place these types of cookies on your device.

When you accessed this website, our cookies were sent to your web browser and stored on your computer. If you wish to remove them, you can manage this via the settings on your browser but note that this may impact your ability to use this website. The way to clear cookies varies from one browser to another. You should look in the “help” menu of your web browser for full instructions.

7. Analytics and anonymisation

[This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies (see above), to help us analyse how users use our site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. We have activated IP-anonymisation, which will anonymise your IP address by cutting it short.  In most cases this procedure will be carried out within the area of the European Union and other parties to the European Economic Area Agreement. In exceptional cases the whole IP address will be first transferred to a Google server in the USA and then shortened there.  Google will use the information on behalf of Clerksroom for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing us with other services relating to website activity and internet usage. The IP address that your browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of these cookies via the settings in your browser as explained above. You can also opt out of being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en  

8. Telephone calls

We routinely record all telephone calls to our Taunton office switchboard but the recording ends when the call is transferred onwards.

9. If you do not want to receive information from us

All operational and marketing emails give the recipient the opportunity to unsubscribe. You can also unsubscribe by contacting Kylie Parkman by email using parkman@clerksroom.com or by telephone on 01823 247 247 or by post at Equity House, Blackbrook Park Ave, Taunton, TA1 2PX.

10. Getting in touch

If you have any questions about our privacy policy, want to exercise your right to see a copy of the information that we hold about you, or think that information we hold about you may need to be corrected, want to delete all or any part of it or to object to the processing on legitimate grounds, please contact us with enquiry topic “Data Privacy”, or alternatively send a signed letter addressed to Equity House, Blackbrook Park Ave, Taunton, TA1 2PX.

Can't find what you are looking for or prefer to talk? Call Us On 01823 247 247