Profile
Mandy is an experienced mediator with a busy practice. Highly regarded by leading barristers and solicitors, mediation participants frequently remark on her energy, authority and intellect.
Mandy brings her drive, energy and commitment to mediating a broad range of disputes. She is equally at home helping FTSE 100 companies embroiled in high profile disputes to fashion highly effective commercial solutions, as she is working with individuals and small businesses in crisis.
While face to face mediation is now thriving again, Mandy has also welcomed online and hybrid opportunities into her mediation toolkit. No one size fits all, and Mandy is an expert in using the flexibility that mediation offers to design effective processes that work effectively for all participants.
Mandy is committed to reflective practice and to the development of mediation as a profession. This fits well with her role as a lead member of the CEDR Training Faculty, training mediators and mediation representatives in the UK and internationally. She became one of the first CMC Fellows, recognising her extensive experience and reputation within the sector. CMC Fellow status is reserved for those individuals who are leaders in the field, awarded for their outstanding contribution to the development of the profession.
Before becoming a full-time mediator, Mandy was Head of Real Estate Litigation at Clifford Chance. As a solicitor, Mandy had a wide-ranging commercial practice. She advised clients in the board room faced with business-critical disputes, supported financial institutions through the choppy waters following the collapse of Lehman, worked with property developers seeking to maximise asset value, landlords managing their portfolios and company directors struggling with the solvency of their company.
Mandy's mediation experience covers all aspects of commercial mediation including:
- Real estate and commercial property
- Professional negligence
- Insurance
- Business disputes
- Insolvency
- Telecoms
- IT, data centres and Technology
- Partnership agreements
- Joint ventures
- Board disputes and difficult conversations
- Construction and engineering
- Finance and banking
- Local authority and government sector
- Employment
- Disability Discrimination
- Harassment
- Outsourcing and procurement
- Conveyancing and residential property
- Easements, rights of way and trespass
- Boundary disputes and ransom strips
- Party walls
- Rights of light
- Proprietary estoppel
- Neighbour disputes and nuisance
- Landlord and Tenant
- Breach of Contract
- Disputes between consumers and businesses
- Disputes with Agents
- Mortgages
- Guarantees and indemnities
- TOLATA
Style
Mandy engages with people in crisis enabling them to stop focusing on conflict, and to start focusing on a positive future. She is particularly skilled at helping the parties to see the wood, and not the trees.
Highly numerate, Mandy confidently crunches figures and has a real ability to present them at just the right level, whether it to be to CFOs of FTSE companies or to lay clients unaccustomed to working with numbers.
Mandy invests her considerable energy into each and every appointment. She clearly loves mediating, quickly builds a strong rapport with parties, solicitors, barristers and experts alike.
Often instructed on highly emotive disputes, Mandy works with empathy and kindness to help people find a solution that they can all live with.
What people say about Mandy
Mandy Lenton is 'absolutely fantastic from start to finish. She is a top-class communicator, a brilliant thinker, and really puts all the clients at ease - very impressive'. The Legal 500 2023
“Mandy has excellent intellectual skills.”
“Mandy approaches everything she does with drive energy and commitment. She is intelligent and creative in her thinking…”
“She has great authority and presence with clients and other professionals.”
“Clients are attracted by her ability to tune in quickly to the commercial drivers for them in a situation...”
Testamonials:
Your persistence, and your skill, brought about a resolution which it was impossible to envisage happening otherwise. I have never before come across a mediator who, post the mediation day, stuck with such dedication at getting the parties to come to an agreement" - Solicitor following mediation, December 2023.
"I have used an awful lot of mediators and participated in a lot of mediations. I have to say that Mandy was hugely impressive and I was very pleased. I will certainly be recommending Mandy Lenton again and will also make a point of recommending her to my peer group who are disputes partners at other major city firms." – City Law firm solicitor following mediation
“Having acted for professional indemnity insurers for over 25 years, I have used a large array of mediators over the years. Mandy is up there with the best of them. Her boundless energy and enthusiasm, along with her empathic style, can unlock the most difficult of cases. I would not hesitate to recommend her“ - Solicitor following professional negligence mediation"It was a pleasure working with you yesterday. As you would imagine I have taken part in many mediations. I can honestly say, you are the one of the best mediators I have worked with. I will circulate your details across Chambers later today and add you to our (very short) list of recommended mediators." Barrister for land agent
“Mandy was excellent in very difficult circumstances. She went the extra mile and was vital in bringing this difficult matter to a conclusion” – insolvency solicitor following mediation
“I was really pleased with the process, and hope our paths cross again soon” : solicitor representative in disability discrimination mediation.
"I would highly recommend Mandy Lenton as a mediator. She is a brilliant communicator and excellent at gauging the client's needs and desires which is paramount in reaching a settlement." Solicitor following mediation
"Now that this matter has been settled, [we] wanted to thank you very much for all your help on the day and your extreme professionalism in dealing with both parties. Although we had ten hours in their offices we came to a satisfactory conclusion and we really would like to thank you very much for your input and momentum to the day .... We are so glad that you were a leading influence on this matter being resolved. I am sure you will not mind if I pass your name to any other separate third parties who occasionally tell me their troubles and I will be sure to refer them to you in an effort to resolve whatever situation they are in." Party to mediation
"It was a pleasure speaking with you yesterday and fantastic that we were able to reach such a speedy resolution with the complaint with an outcome that suited both [us] and [them]. I do hope that any future cases that we work together on can achieve such an outcome. I look forward to ... working with you again." Corporate client in dispute with an emotional lay consumer
"I thought she was very good, very patient, and she managed to keep all the balls in the air and to set the mood well for negotiation to flow between the parties." Solicitor following mediation
"Mandy was excellent, her approach was no nonsense and lets get to work. She worked hard to secure a settlement which was acceptable to both parties in a limited amount of time." Camden Borough Council
"Mandy has great communication skills and understands everyone's point of view without losing her neutrality." Jane Rogers, Solicitor Osborne Clarke
"I have used an awful lot of mediators and participated in a lot of mediations. I have to say that Mandy was hugely impressive and I was very pleased. I will certainly be recommending Mandy Lenton again and will also make a point of recommending her to my peer group who are disputes partners at other major city firms." Philip Young, Solicitor Cooke, Young & Keidan
"A note to extend the Defendant team’s thanks for all the help and assistance that you provided yesterday to secure a satisfactory outcome to this long running piece of litigation. You kept the momentum going and we feel confident that it was your experienced intervention that greatly assisted the process!" Extract from email from Solicitor
Corporate social responsability
At each stage of her life, Mandy has sought roles within the community that maximise her contribution in light of the skills that she has to offer at the time. Over the years these have included a chess club for homeless people, acting pro bono as advocate for parents of children with Austism attending Special Educational Needs Tribunal, sitting as a Magistrate, acting pro bono as a civil mediator in order to support community mediation in Wandsworth and acting as a mentor to recently certified mediators. Mandy sits on the CMC's working group for civil mediation.
Mandy is a signatory of the World Mediators Alliance on Climate Chance Green Pledge (for more information see https://womacc.org).
Commercial skills
Mandy understands the pressures on clients to make their business perform. As Head of Real Estate litigation at Clifford Chance, Mandy was responsible for budget, business development and marketing of a £3 million practice area, fee recovery, recruitment, training and development of the team. As Chair of the Board of a £1/3 million not for profit nursery school, Mandy guided the business safely through the Covid crisis.
History
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Date
Nature of dispute
Outcome
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26 January 2024BoundaryOutcome: Settled
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27 November 2023Commercial Landlord/Tenant DisputeOutcome: Did Not Settle
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16 August 2023Professional NegligenceOutcome: Settled
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15 June 2023Right of wayOutcome: Settled
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13 June 2023Right of wayOutcome: Did Not Settle
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19 January 2023Guarantee DisputeOutcome: Did Not Settle
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1 August 2022ConstructionOutcome: Did Not Settle
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31 May 2022shareholderOutcome: did not settle
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27 May 2022ConstructionOutcome: Settled
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16 May 2022CommercialOutcome: Settled
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3 May 2022PropertyOutcome: Settled
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28 February 2022ContractOutcome: Settled
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28 January 2022Professional negligenceOutcome: Settled
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25 January 2022Professional NegligenceOutcome: Did Not Settle
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14 January 2022TelecomsOutcome: Settled
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23 November 2021ContractOutcome: Did Not Settle
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8 November 2021ContractOutcome: Settled
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13 October 2021Insolvency DisputeOutcome: Settled
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9 September 2021Personal Guarantee DisputeOutcome: Settled
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23 June 2021Solicitor NegligenceOutcome: Settled after date
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13 May 2021Landlord and Tenant DisrepairOutcome: Did Not Settle
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22 April 2021Lease DisputeOutcome: Settled
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30 March 2021PropertyOutcome: Settled
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17 March 2021Lease DisputeOutcome: Adjourned
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1 March 2021Property DisputeOutcome: Settled
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27 January 2021Property DisputeOutcome: Did Not Settle
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26 January 2021BoundaryOutcome: Settled
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18 January 2021PropertyOutcome: Did Not Settle
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12 January 2021Breach of ContractOutcome: Settled
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23 November 2020PropertyOutcome: Adjourned
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19 November 2020Shareholders/Directors DisputeOutcome: Settled After Date
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5 November 2020PropertyOutcome: Did Not Settle
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29 October 2020PropertyOutcome: Settled
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9 September 2020CommercialOutcome: Settled
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27 July 2020PropertyOutcome: Settled
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23 July 2020Landlord/TenantOutcome: Settled
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12 May 2020CommercialOutcome: Did Not Settle
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6 March 2020Boundary disputeOutcome: Settled
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3 March 2020Insurance; financeOutcome: Settled
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16 December 2019PropertyOutcome: Settled
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25 November 2019CommercialOutcome: Did Not Settle
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11 November 2019PropertyOutcome: Settled
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3 October 2019Property ad trustsOutcome: Settled
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19 September 2019Rights of LightOutcome: Settled
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29 August 2019Boundary disputeOutcome: Adjourned
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21 August 2019DefamationOutcome: Settled
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19 August 2019ConstructionOutcome: Settled after date
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18 July 2019ProbateOutcome: Settled after date
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1 July 2019DilapidationsOutcome: Settled
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26 June 2019Landlord and tenantOutcome: Did Not Settle
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25 June 2019Landlord and tenantOutcome: Settled
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18 June 2019PropertyOutcome: Settled
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17 June 2019Property and probateOutcome: Settled
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14 June 2019PropertyOutcome: Settled
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28 May 2019Commercial contractOutcome: Settled
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22 May 2019Landlord and TenantOutcome: Settled
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26 April 2019NeighbourOutcome: Settled
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1 April 2019Building DisputeOutcome: Settled
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15 March 2019propertyOutcome: Did Not Settle
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5 March 2019PropertyOutcome: Settled
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4 March 2019Landlord/TenantOutcome: Settled
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17 January 2019PropertyOutcome: Did Not Settle
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20 December 2018Local authority contractsOutcome: Settled
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7 December 2018PropertyOutcome: Settled
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22 November 2018Commercial contracts; ITOutcome: Settled
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2 November 2018constructionOutcome: Did Not Settle
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31 October 2018ConstructionOutcome: Did Not Settle
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18 October 2018Property and harrassmentOutcome: Settled
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15 October 2018PropertyOutcome: Settled
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27 September 2018landlord and tenantOutcome: Settled
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21 September 2018PropertyOutcome: Settled
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18 September 2018Professional negligenceOutcome: Settled
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4 September 2018CommercialOutcome: Settled
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15 August 2018PropertyOutcome: Settled
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25 July 2018PropertyOutcome: Did Not Settle
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19 July 2018CommercialOutcome: Settled
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17 July 2018PartnershipOutcome: Did Not Settle
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22 June 2018Personal injuryOutcome: Adjourned
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20 June 2018ConstructionOutcome: Settled
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18 June 2018Business breakdown, fraud, employment, propertyOutcome: Adjourned
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13 June 2018professional indemnityOutcome: Partial Settlement
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4 June 2018Family TrustOutcome: Did Not Settle
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17 May 2018PropertyOutcome: Settled
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11 May 2018ConstructionOutcome: Settled
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19 April 2018Loan defaultOutcome: Did Not Settle
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13 April 2018PropertyOutcome: Settled
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10 April 2018Partnership disputeOutcome: Adjourned
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2 March 2018BoundaryOutcome: Did Not Settle
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21 February 2018Professional negligenceOutcome: Settled after date
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29 January 2018Service ChargeOutcome: Settled
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17 January 2018Public law - leisure services management agreementOutcome: Adjourned
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4 January 2018Business/consumerOutcome: Settled
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20 December 2017Court of Protection - propertyOutcome: Settled
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18 December 2017Family residential propertyOutcome: Did Not Settle
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11 December 2017Boundary and harassmentOutcome: Adjourned
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28 November 2017Business/consumer disputeOutcome: Settled
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6 November 2017ConstructionOutcome: Settled
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18 October 2017Consumer to business (funeral sector)Outcome: Settled
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12 October 2017Loans and propertyOutcome: Settled
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27 September 2017Construction conciliationOutcome: Partial Settlement
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19 September 2017FinanceOutcome: Did Not Settle
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18 September 2017Landlord and tenantOutcome: Settled
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14 September 2017Construction conciliationOutcome: Settled
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12 September 2017Landlord and TenantOutcome: Settled after date
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7 September 2017Rights of LightOutcome: Settled
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17 August 2017PropertyOutcome: Did Not Settle
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10 August 2017Contract/PropertyOutcome: Adjourned
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25 July 2017Education, property, employment and partnershipOutcome: Did Not Settle
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18 July 2017Landlord and TenantOutcome: Settled
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13 July 2017ConstructionOutcome: Settled
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4 July 2017ConstructionOutcome: Did Not Settle
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25 May 2017Landlord and tenantOutcome: Settled
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24 May 2017BoundaryOutcome: Settled
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19 May 2017Shareholder disputeOutcome: Did Not Settle
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16 May 2017ProbateOutcome: Settled
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10 May 2017Insurance and professional negligenceOutcome: Settled
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2 May 2017PropertyOutcome: Did Not Settle
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24 April 2017Landlord and TenantOutcome: Settled
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30 March 2017Landlord and TenantOutcome: Settled
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10 February 2017PropertyOutcome: Did Not Settle
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18 January 2017Property saleOutcome: Settled
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21 December 2016DilapidationsOutcome: Settled
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19 December 2016BoundaryOutcome: Did Not Settle
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30 November 2016Family propertyOutcome: Settled
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31 October 2016NuisanceOutcome: Settled
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24 October 2016Landlord and tenantOutcome: Settled
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18 October 2016ConstructionOutcome: Did Not Settle
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17 October 2016Landlord/TenantOutcome: Settled
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13 October 2016Professional NegligenceOutcome: Settled
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23 September 2016HousingOutcome: Did Not Settle
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30 August 2016Real EstateOutcome: Settled after date
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10 August 2016InsolvencyOutcome: Settled
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3 August 2016Land agent fee disputeOutcome: Settled
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20 July 2016PropertyOutcome: Settled
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7 July 2016Landlord and TenantOutcome: Settled
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5 July 2016PropertyOutcome: Settled
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30 June 2016Charity - fiduciary dutiesOutcome: Settled
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1 June 2016Commercial contractOutcome: Settled
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17 May 2016Corporate disputeOutcome: Settled after date
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29 April 2016Landlord and TenantOutcome: Settled
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18 April 2016Loan disputeOutcome: Settled after date
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23 March 2016Professional fees disputeOutcome: Settled
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7 March 2016Construction - Party WallsOutcome: Settled
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23 February 2016Landlord and TenantOutcome: Settled
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12 February 2016HousingOutcome: Settled
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20 January 2016ConstructionOutcome: Settled after date
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18 January 2016Landlord and tenantOutcome: Settled
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15 January 2016PropertyOutcome: Settled
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12 January 2016Boundary disputeOutcome: Did Not Settle
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22 December 2015co-habitation property disputeOutcome: Settled after date
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10 December 2015DebtOutcome: Did Not Settle
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1 December 2015PropertyOutcome: Did Not Settle
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23 November 2015Land/ PropertyOutcome: Adjourned
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11 November 2015Consumer/business disputeOutcome: Settled
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28 September 2015PropertyOutcome: Settled
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22 September 2015ConstructionOutcome: Did Not Settle
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16 September 2015PropertyOutcome: Settled
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21 August 2015Landlord and TenantOutcome: Settled after date
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19 August 2015Commercial loan disputeOutcome: Settled
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13 August 2015Debt recoveryOutcome: Did Not Settle
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12 August 2015Commercial contractOutcome: Did Not Settle
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23 June 2015Real estateOutcome: Settled after date
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15 June 2015Landlord and TenantOutcome: Settled
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2 June 2015BuildingOutcome: Settled
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18 May 2015Restrictive CovenantOutcome: Settled after date
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1 May 2015Property and trustsOutcome: Did Not Settle
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10 April 2015PropertyOutcome: Settled
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7 April 2015Dispute between consumer and businessOutcome: Settled
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24 March 2015Real estateOutcome: Settled
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16 March 2015BuildingOutcome: Did Not Settle
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27 February 2015Landlord and TenantOutcome: Did Not Settle
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23 January 2015Landlord/TenantOutcome: Settled
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19 December 2014BuildingOutcome: Settled
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16 December 2014InsolvencyOutcome: Settled
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21 October 2014InsolvencyOutcome: Settled
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13 August 2014Dispute between consumer and businessOutcome: Settled
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9 July 2014Consumer disputeOutcome: Settled
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30 June 2014PropertyOutcome: Partial Settlement
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28 May 2014Dispute between consumer and businessOutcome: Settled
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12 May 2014Dispute between consumer and businessOutcome: Settled
Insurance
- Insurance Provider Towergate Professional Risks
- Certificate Status Certificate on file
- Expiry Date 3 April 2024
- Level of Cover 5000000
CPD & Training
- Mediation Training Provider CEDR
- Date Qualified as Mediator 6 December 2007
- Training Certificate Download PDF
Approved Mediator
- Profile submitted Checked
- Independent feedback Checked
- History Checked
- Insurance provider Checked
- Insurance certificate Checked
- Expiry date Checked
- Level of cover Checked
- Training requirement Checked
- Qualification date Checked
- Training certificate Checked
- E.U. Code of conduct Checked
- Observations completed Checked
- Annual CPD log Checked
- Mediator status Checked
- Specialist panels Checked
- Geographical location Checked
- Professional status Checked
- League table position Checked
Approved Mediator - Clerksroom Mediator Database