Mrs Heather Bryan

Mrs Heather Bryan

BEd, MSc North West
Membership Status: Mediator

Results and Memberships

Feedback score: 0 League table position: Awaiting feedback Total Mediations undertaken: 6 Member Level: Junior Mediator

Heather is a Member of:


General Information

Heather is an independent Civil and Commercial Mediator with a background in public sector services.  Having gained accreditation through UK Mediation in 2009, Heather has continued to build on her professional portfolio.  Heather is passionate about working with people, her calm and supportive style offers individuals and businesses alike, a positive approach to dispute resolution.
Heather is an experienced communicator, who can easily build rapport with her clients whilst guiding them through the process of mediation.  Her style is one of facilitation and encouragement with the skills to reality test, leading clients to a workable agreement.

Professional Qualifications:
Civil and Commercial Mediation; UCLan/CMC; 2016
Workplace and Employment Mediation; London School of Mediation; 2016
MSc Leadership and Management Development; Edge Hill University; expected 2017
Mediation Practitioners Certificate; UK Mediation; 2009
Batchelor of Education; University of Manchester; 1986

Mediation Experience:
Heather has a depth of experience in managing workplace conflict, disciplinary investigations and grievances.  Her background and experience bring a wealth of knowledge and expertise to her mediation work in areas of Workplace and Employment disputes.
As an independent Mediator, Heather continues to develop a breadth of experience in Civil and Commercial disputes and is especially interested in:

• small claims
• private client disputes
• wills and probate
• boundary, noise and nuisance issues
• insolvency and debt recovery
• landlord/tenant disputes
• breaches of contract
• workplace conflict
• shareholder disputes 

Heather is an active volunteer Community Mediator with Smile Mediation, Lancashire, working with a range of tenant issues.

In addition, Heather is a Special Educational Needs Mediator with Kids Mediation, working across the North of England.

Heather has had a long and successful career as a strategic manager in public sector services for over 27 years.  Her background has been within the provision of services and supports to adults with disabilities specialising in complaints management, workforce development, investigation services, policy and change management.

What others have to say…
‘Heather is analytical and objective in her thinking and remains calm and level headed even in pressured situations. Her manner and approach is always professional.’

‘Heather’s excellent interpersonal skills proved invaluable, especially when undertaking difficult conversations’

‘Excellent communicator, down to earth, logical, approachable, tactful and perceptive’

Demonstrative Experience as a Mediator:

  • Contractual dispute in regard to alleged mismanagement of the contract, poor standards of work, and inflated invoices
  • Dispute in regard to breach of contract – design and manufacturing
  • Property, Landlord and tenant
  • Dispute between neighbours regarding the misalignment of the property boundary and access
  • Dispute between tenants regarding access to communal areas, storage and noise
  • Dispute between neighbours regarding the behaviour of children and the impact on a local business
  • Dispute over the use of unregistered land to the side of private properties
  • Dispute in regard to the defective installation of a new bathroom in a private property


  • Harassment in the workplace due to alleged over adherence to Health & Safety Regulations
  • Breakdown of trust and communication between a worker and their manager
  • Management of long term absence within a School setting due to stress and anxiety

Special Educational Needs and Disability Mediation

  • Disputes between families, schools and the Local Authority in regard to the assessment and provision of Education, Health and Care Plans under the SEND Code of Practice 2015

Other professional Experience:

  • 2016 to present:  Managing Director of her Mediation Company
  • 1989 – 2016:  Strategic and Operational Manager within Lancashire County Council supporting the development and delivery of adult social care provider services





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  • Date

    Nature of dispute


  • Commercial
    Outcome: Settled
  • SEND
    Outcome: Settled
  • SEND
    Outcome: Settled
  • SEND
    Outcome: Settled
  • Neighbourhood Dispute
    Outcome: Settled
  • SEND
    Outcome: Settled


  • Insurance Provider Hiscox
  • Certificate Status Certificate on file
  • Expiry Date 24 May 2018
  • Level of Cover 1000000

CPD & Training

CPD & Training
  • Mediation Training Provider University of Central Lancashire
  • Date Qualified as Mediator 1 August 2016
  • Training Certificate Download PDF

Certified Mediator

Certified Mediator Database Status - Compliant EU/CMC/MOJ Compliance checked
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  • Independent feedback Checked
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  • Training certificate Checked
  • E.U. Code of conduct Checked
  • Observations completed Checked
  • Annual CPD log Checked
  • Mediator status Checked
  • Specialist panels Checked
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  • Professional status Checked
  • League table position Checked
Certified Mediator - National Mediator Database

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