Hosted Support Cover is broken down as follows: Standard Hosted Support Hours :
Monday to Thursday: 8:30am - 6:00pm
Fridays: 8:30am - 5:30pm
Extended Support Hours – 0845 365 1069 – this number can be called at any time but during Standard hours it will take you to the same menu system as calling 0845 345 1069, out of standard hours it will go to voice mail. You can also email email@example.com or firstname.lastname@example.org
Monday – Friday (Excluding Public Holidays): 6pm - Midnight
Saturday, Sunday and Public Holidays: 9:30am - 5:30pm
This extended support is offered 365 days a year.
The emergency support system is a monitored voicemailemail system. When calling this number please leave a message detailing the problem and a contact number or email address.
This number cannot be used for any "how-to" enquiries or to change / amend / add any functionality to the system. Any such calls will be dealt with only during Standard Support Hours detailed above.
This information is available at:
Application support (MLaw & MLC) is available as follows:
Standard Support Hours : 0845 345 1069 Option 1 or 2 respectively or via email email@example.com or via the portal at www.advancedcomputersoftware.com/legalportal
Monday to Friday: 8:30am - 6:00pm