Feedback & Complaints

Clerksroom Mediation - Feedback & Complaints Procedure

We are committed to providing a high quality administration service to all of our clients.  We actively welcome feedback to help us improve the service we provide.

Should you have any reason to complain about the service provided, you may do so in the following way:

Please address any complaint to Lisa Rodger, our Mediation Manager in the first instance:

Lisa Rodger

Clerksroom

Equity House

Blackbrook Park Avenue

Taunton

Somerset  TA1 2RA

DX: 97188 Taunton Blackbrook

Tel: 0845 083 3000

Email: rodger@clerksroom.com


Please state if the complaint relates to the administration provided, the mediator or both.

Once a complaint is received a letter or email acknowledging the complaint will be sent within 5 working days.

The complaint will then be forwarded to the the mediator instructed for their response.  We will aim to send their reply within 28 days.  If this is not possible we will write to advise the reason for the delay and to set a new timescale.

Should the complaint relate to the adminsitration then the matter will be explored by either the Mediation Manager or the Director of Clerksroom. You will be notified of the outcome within 28 days.   

If you do not agree with the outcome of your complaint you can contact the Civil Mediation Council who oversee the mediation industry in England & Wales. They may be able to assist you further. Details can be found at www.civilmediation.org

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